ÜCRETSİZ KARGO!

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Warranty & Returns

RETURN AND EXCHANGE TERMS

1. You must send the products to us within 14 working days from the date of receipt (14) of the original packaging undamaged, unused, undamaged.

2. The label of the product must not be torn off and you must send 2 copies of the sales invoice.
3. Underwear and evening dress products are not refundable due to hygiene and wear.
4. The customer is obliged to return the product to the condition it was delivered to, and to compensate for the loss of the commercial value of the product due to use. Any writing, opening, deterioration, breakage, destruction, rupture, use, etc. of any text in the product. In cases where conditions are determined and the product can not be returned to the customer at the time of delivery, the product is not returned and the price is not refundable.

4. In case of damage (breakage, tearing, etc.) that may occur during transportation, you can record the report to the cargo officer and return the product back.

5. The right to return and exchange cannot be used for products in the Outlet category.

EXCHANGE PROCEDURE

For our customers who wish to make a change, the one-time return shipping fee will be paid by us. Changes are made within 2-3 working days after the product is received. You can write the desired product as a note for the exchange bag

RETURN PROCEDURE

1. In order to start the return process, you must first print out the return request form from the link below and fill in the required information.

PRODUCT RETURN FORM

Name surname:

Mobile phone:

Product Delivery Date:

Return Delivery Date:

Order Reference No:

REFUND REASON

Wrong order

Defective Product

Body Problem

Right of Withdrawal

BANK INFORMATION TO BE REFUNDED *

Bank:

Name surname:

Iban no:

* Payment at the door You must fill in the above information for purchases made by Credit Card.

* You do not need to fill in account information for purchases made with Credit Card from the site.

In order to complete the return process, we kindly request that you pay attention to the following points. Otherwise the products will be sent back to you. our respect

Product invoice (2 copies) must be shipped with the product

Product cannot be returned without breaking the label

Product returns must be made within 3 business days of delivery

Used products cannot be returned, if found, you will be shipped back to your counterpayment and no refund will be made

2. Pack the product, invoice (2 copies) and return request form you want to return

3.There is a contract with SÜRAT KARGO which we have contracted as a counter payment package Buyer: twotwee.com KURSUNLU MAH. 1.ÇAMLIK CAD. HÜLYAM YAPI COOP. NO: 4/132 INTERNAL DOOR NO: 1 SHIPPING / BURSA

4. If the customer returns or withdraws the product, the product price will be refunded within 10 business days from the time the returned product is received by us. In order for the refund to be made without any problems, IBAN or account information must be sent to us in full with the bank and name of the account holder.

5. Upon receipt of your product, we will inspect it and confirm your return. This process takes an average of 2-5 working days.

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